FAQ

1. What types of RC products do you offer?

We specialize in a wide range of RC racing and drift components, including 1/10 scale buggies, drift cars, touring cars, trucks, airplanes, boats, and parts like aluminum upgrades, bearings, antenna tubes, and body accessories. Our menu features popular series such as B-max2, B-max4, BD7, BD8, and BD9, catering to both beginners and professional racers.

2. Are your products suitable for competitive racing?

Absolutely! Our products are designed for high performance and durability, ideal for competitive RC racing and drifting. We offer precision-engineered items from Yokomo, known for their quality in the RC community, ensuring you get the best gear for championships and casual builds.

3. How do I choose the right parts for my RC car?

Consider your car model (e.g., 2WD buggy or 1/10 touring car) and your needs (e.g., upgrades like aluminum parts or bearings). If you need assistance, email us at [email protected] for personalized recommendations based on your racing style and vehicle type.

1. Where do you ship to?

We ship globally to most regions, excluding Asia and select remote areas due to logistical constraints. Whether you’re in the US, Europe, or elsewhere, we’ve got you covered with reliable options.

2. What are your shipping options and times?

We offer two methods: Standard Shipping via DHL or FedEx for $12.95, with delivery in 10-15 days after shipment (processed in 1-2 business days). For orders over $50, enjoy Free Shipping via EMS, delivered in 15-25 days after shipment. Both options ensure secure and efficient delivery.

3. How can I track my order?

Once your order ships, we provide tracking information via email. You can monitor your package’s journey to your doorstep. If you have issues, contact us at [email protected] for support.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Our checkout process is designed to be hassle-free, so you can focus on your RC passion.

2. Is my payment information secure?

Yes, we use encrypted payment gateways to protect your data. Your financial information is safe with us, ensuring a confident shopping experience.

3. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster future purchases.

1. What is your return policy?

We offer hassle-free returns within 15 days of receipt. If you’re not satisfied, contact us at [email protected] to initiate a return. Items must be in original condition for a smooth process.

2. How long do refunds take?

Refunds are processed promptly after we receive and inspect the returned items. Typically, it takes 5-10 business days for the amount to reflect in your account, depending on your payment method.

1. How can I contact customer service?

Reach out via email at [email protected] for any questions or concerns. Our dedicated team is here to assist with delivery issues, product advice, or account help.

2. What is your company address?

Yokomo Sales Store is located at 2457 West Virginia Avenue, Greenfield Ctr., US 12833. Feel free to contact us for any inquiries.