At Yokomo Sales Store, we engineer our RC cars and parts for maximum performance and durability. We stand behind the quality of every BD9 chassis kit, 2WD Buggy, and set of Bearings we sell. However, we understand that sometimes a part might not be the perfect fit for your build. Our Returns & Exchanges policy is designed to be as responsive and straightforward as the machines we support, ensuring a fair and efficient process for our global community of racers and hobbyists.

Our Policy Overview

You may return or exchange most new, unopened, and unused items within 15 days of receiving your shipment. To be eligible for a return, your item must be in the same condition that you received it: in its original packaging, with all tags, manuals, and parts included. Your satisfaction is our priority, and we will process approved returns and exchanges promptly.

Non-Returnable Items & Exceptions

Due to the specialized nature of high-performance RC components, certain items cannot be returned for hygiene, safety, or customization reasons. Please review the following list carefully:

  • Opened or Used Electronic Components: Items such as specific Bearings or assembled kits that cannot be resold as new.
  • Custom or Pre-Order Items: Products like custom-painted Bodies or special-order Aluminum parts made to your specifications.
  • Clearance or Final Sale Items: Any product marked as “Final Sale” or purchased through a clearance event.

Please Note: This list is based on our standard product categories and is subject to change. If you have questions about a specific product’s return eligibility, contact us at [email protected] before purchasing.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your order number and details about the product you would like to return or exchange. Please use the request template provided below to ensure we have all the necessary information.
  2. Wait for Authorization: Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us. Returns without an RMA number will not be accepted.
  3. Ship Your Item: Carefully pack the item in its original packaging and include all parts. Ship it to the address provided in your RMA instructions. The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped).
  4. Inspection and Processing: Once we receive your item, our team will inspect it to ensure it meets the return criteria. Upon approval, we will initiate your refund or process your exchange.

Refunds: Timing and Method

After we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment (Visa, MasterCard, JCB, or PayPal) within 5-10 business days. The timing for the credit to appear on your statement may vary depending on your card issuer’s policies.

Please note: Shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Return Request Email Template

To expedite your request, please copy and paste the template below into an email and send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Hello Yokomo Sales Store Team,

I would like to request a [return/exchange] for an item from my recent order.

  • Order Number: [Please insert your order number]
  • Product Name: [e.g., 1/10 Drift Car, BD8 Chassis Kit]
  • Reason for Return/Exchange: [Please provide a brief explanation]

I have read and understand the Returns & Exchanges policy.

Thank you,

[Your Full Name]

Drive with Confidence

We are committed to your complete satisfaction. Our policies are built on the same principles of precision and performance that define every product we carry, from B-max4 kits to Antenna Tubes. If you have any questions, don’t hesitate to reach out to our dedicated team at [email protected].

Drive hard, race smart.

The Yokomo Sales Store Team

© 2023 Yokomo Sales Store. All rights reserved.